We offer a 30-day low-price guarantee We offer a 30-day money-back guarantee We offer free technical support
WE OFFER A 30-DAY LOW-PRICE GUARANTEE:
If you find the same product elsewhere for less, either on a WEBSITE (eBay auctions excluded) or in a retail store, we will give you
110% of the difference. We are confident that our prices are the lowest!
Note: Company which has the product at a lower price must be an authorized dealer/distributor for the product purchased. If so, then simply contact us via phone or email and we will have the difference credited back to you.
We truly believe that "Being in business means being competitive."
WE OFFER A 30-DAY MONEY-BACK GUARANTEE:
We offer 30 days satisfaction guarantee from the date of purchase for most of the products that we sell unless it is a special order or labor. Shipping is not refundable. If Free Shipping was received, actual shipping amount will be deducted from the return. Before return is placed, RA ( Return Authorization ) number should be obtained via phone or email. Returned products must be in brand new condition with all the accessories and original packaging, otherwise it will be subject to a restocking fee.
Returns must be shipped in a double box to avoid damage by the shipping forwarder, which later may cause deductions.
Products damaged by the customer will be returned back at the customer's expense, with no refund
Other Terms and Conditions:
- Lenexpo must receive all returns within 30 days of the issuance of an RA number. Otherwise, Lenexpo will return the product to you with outbound shipping costs to be paid at your own expense.
- All products returned to Lenexpo must be complete and in the original manufacturer's box and packaging, with all peripherals and accessories intact, otherwise could be sent back or charged an appropriate restocking fee.
- Products that are found to be not re-stockable for any reason will be returned to you at your expense (outbound shipping costs). If the product is found to be damaged by your carrier, you will be contacted by Customer Service to make arrangements with your carrier to pick up the product and to file your claim.
- An RA number must be obtained before you return a product for any reason. Product received without a valid RA number (such as refused shipments) is subject to a restocking fee of 25 percent of the total credit, above and beyond any other applicable fees, or may be returned to you at your expense. Lenexpo will not be liable for any loss or damage to unauthorized returns.
- Lenexpo reserves the right to refuse returns of certain products due to manufacturer restrictions.
- Lenexpo must be notified within 30 days from your return authorization date if you have sent us a product and have not received credit. Signed proof of delivery to our facility will be required before we can begin our research. Requests received over 30 days from your return authorization date may cause your credit to be forfeited.
Freight Discrepancy:
If you have a product that is damaged by a carrier or lost in transit, or you have an incomplete shipment from Lenexpo, you must contact the Customer Service Department. No matter what the condition of the product, you must sign for the shipment and note any discrepancies/exceptions on the carrier's Delivery Receipt. FAILURE TO NOTE ANY DISCREPANCIES FOR A SHIPMENT MAY CAUSE YOUR CLAIM TO BE DENIED.
Requests to research a Freight Discrepancy must be made within 10 days from the invoice date. If they are requested past 10 days, we will be unable to honor your request. Some carriers limit the time we can report a Freight Claim to them; therefore, some freight issues may have additional time restrictions.
When reporting a discrepancy, you must include the following information:
- Sales Order or Invoice Number
- Serial Number ( if available )
- Product Code
- Tracking Number
- Quantity Ordered
WE OFFER FREE TECHNICAL SUPPORT
Our educated Technical Support Team is able to help you with most of the problems or questions you might have. Lenexpo has been awarded for the excellent customer service and technical support.
PRIVACY POLICY
Effective Date: 09/12/2007
Privacy Policy
Our Privacy Policy is designed to assist you-businesses, consumers and the general public-in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.
What Information Do We Collect?
When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.
Personal Information You Choose to Provide
Registration Information
You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, or register for email newsletters and alerts.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.
Choice/Opt-out
We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.
Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
How Do We Use Information We Collect from Cookies?
As you visit our Web site, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.
Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.
Sharing Information with Third Parties
We do NOT share any of our customer’s information with third parties.
How Do We Protect Your Information?
Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact support@lenexpo-electronics.com if you have any questions or concerns.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contacting us, see the above contact information.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.
Notification of Changes
The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website.
If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Website Security:
Lenexpo Electronics website is %100 secure. We use full secure formats and certificates and have requested companies such as: Control Scan, Hacker Defense, BBB, Verisign to make sure of it . Your information will be fully secure when shopping on our website.
PLACING AN ORDER
Call us or use our web site shopping cart by clicking on the "Add to Shopping Cart" button. This will add the item to your shopping cart. You can view and update of your shopping cart at any time by clicking the "View Shopping Cart" button at the top of any page.
PAYMENTS ACCEPTED:
- Major Credit Cards: Visa, MasterCard, Discover and American Express
- Paypal: You can select an option of Paying with Paypal in our shopping cart
- Money orders and personal checks or company checks ( may take up to 10 days to clear )
- Wire Transfer ( Bank Transfer ) Only for the amount over $500. Contact us for the bank details
- Purchase order. Fax purchase order to 408-954-8792
- Credit Terms. Terms can be established, specific forms are required to be filled out and signed, please contact us for more details.
Our Address:
Lenexpo
2151 O'Toole Ave. Unit D
San Jose , CA 95131 USA ( 9 AM - 6 PM)
FOR SUPPORT:support@lenexpo-electronics.com
FOR SALES:sales@lenexpo-electronics.com
Toll Free Number: 877-536-3976
Sales Tax
California Residents must pay 8.25% sales tax.
SHIPPING: We Ship Anywhere in the world.
Free shipping on all order over $40
- *Your order must total $40.00 exclusive of any tax or upgraded
delivery charges.
- **Free shipping offer is only eligible to addresses in the 50 states
only. Free shipping offer doesn’t apply on orders going outside of United
States.
- UPS Ground, USPS First Class or Priority are being used to ship your
orders which qualified for Free Shipping.
- In-stock items will arrive at your shipping address in 1-7 business
days. Most orders placed by 3:00 PM Pacific Standard Time on weekdays will
ship the same day. Excludes large items requiring special shipping.
- If you choose an enhanced shipping option such as next-day air
delivery you will be charged for the cost of the upgraded service.
- This is a limited time offer. Lenexpo reserves the right to end or
change this offer at any time without prior notice.
Customers with APO and FPO address: all orders will be shipped via USPS Priority Service (please select Economy shipping option in our shopping cart)
Canada/Mexico and International: USPS Airmail for orders below $148, for orders above $148 we use Global Express via USPS, EMS or UPS Express.
Tax or VAT for International Customers:
International Customer might be liable to pay VAT and Customs to receive the shipment. All the custom information can be updated with your local Import Agency.
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