General Return Policy

• We offer 30 days satisfaction guarantee from the date of purchase for most of the products that we sell unless it is a special order or labor.
  
• Shipping is not refundable. If Free Shipping was received, actual shipping amount will be deducted from the return.
  
• Before return is placed, RMA (Return Materials Authorization) number should be obtained via phone or email (877-536-3976 or email support@lenexpo-electronics.com ). Once you have obtained an RMA number from Lenexpo, Inc., you must send the product(s) freight prepaid to Lenexpo, Inc. within 30 days from RMA issuance date.
  
• Any returns received by Lenexpo after 30 days from the RMA issuance date are subject to 15% restocking fee. Any returnes received after 60 days from RMA issuance date will not be processed and will be sent back to you at your expense.
  
• An RMA form included in your RMA confirmation email must be fully filled out and included with your return to insure a quick processing on our side. Absence of the fully filled out form might delay processing of your return.
  
• All product(s) must be in the original condition, in the original packaging and have all parts, accessories, manuals, etc. included. Otherwise a restocking fee will be applied in the amount of damages/cost of missing items. Please note that we will not accept any product(s) that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification. They will be sent back to you at your expense, and no refund/exchange will be issued.
  
• Please use a shipping company that can demonstrate proof of delivery (such as Federal Express, UPS, etc.). Lenexpo, Inc. does not accept responsibility for any lost shipments unless proof of delivery to Lenexpo is provided. Product(s) shipped to Lenexpo must be properly packaged to prevent damage in transit. The Lenexpo RMA number must be prominently displayed on the outside of your package. If you send your product(s) to Lenexpo without the RMA number prominently displayed on the outside of the package, it will not be processed and returned to you at your own expense. No refund/exchange will be issued in this case.

Refused Shipments

• The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. If you refuse shipment, your shipping will still not be refunded; it will only delay your credit for your purchase. On all shipments to customers, we incur shipping and handling costs.
  
• If through no fault of Lenexpo the shipment is refused, we will charge your account for any shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 20% restocking fee for an unauthorized return.

Advanced Replacements and Warranty

• In order to get an advanced replacement, Atlona Support Team must verify the product is indeed defective. Once it has been verified that the product is defective, a new order will be made; the customer/ dealer will be charged for the product and shipping.
  
• Once we receive the defective product we will issue a credit for the product minus shipping costs.
  
• In order to get a warranty replacement for a defective item, Atlona Support Team must verify the product is eligible for warranty. A warranty number will then be issued to the customer along with the Warranty Form. Both the Warranty Number and the Warranty Form must be completely filled out printed and shipped along with the product.
  
• Shipped replacements for Warranty, will be in new like conditions, tested and all components included.

We offer a 30-day low-price guarantee
We offer a 30-day money-back guarantee
We offer free technical support

We truly believe that "Being in business means being competitive."

1. Lenexpo must receive all returns within 30 days of the issuance of an RA number. Otherwise, Lenexpo will return the product to you with outbound shipping costs to be paid at your own expense.
2. All products returned to Lenexpo must be complete and in the original manufacturer's box and packaging, with all peripherals and accessories intact, otherwise could be sent back or charged an appropriate restocking fee.
3. Products that are found to be not re-stockable for any reason will be returned to you at your expense (outbound shipping costs). If the product is found to be damaged by your carrier, you will be contacted by Customer Service to make arrangements with your carrier to pick up the product and to file your claim.
4. An RA number must be obtained before you return a product for any reason. Product received without a valid RA number (such as refused shipments) is subject to a restocking fee of 25 percent of the total credit, above and beyond any other applicable fees, or may be returned to you at your expense. Lenexpo will not be liable for any loss or damage to unauthorized returns.
5. Lenexpo reserves the right to refuse returns of certain products due to manufacturer restrictions.
6. Lenexpo must be notified within 30 days from your return authorization date if you have sent us a product and have not received credit. Signed proof of delivery to our facility will be required before we can begin our research. Requests received over 30 days from your return authorization date may cause your credit to be forfeited.

Requests to research a Freight Discrepancy must be made within 10 days from the invoice date. If they are requested past 10 days, we will be unable to honor your request. Some carriers limit the time we can report a Freight Claim to them; therefore, some freight issues may have additional time restrictions.

When reporting a discrepancy, you must include the following information:

• Sales Order or Invoice Number
• Serial Number ( if available )
• Product Code
• Tracking Number
• Quantity Ordered

Privacy Policy
Our Privacy Policy is designed to assist you-businesses, consumers and the general public-in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.

What Information Do We Collect?
When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.

Personal Information You Choose to Provide

Registration Information
You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, or register for email newsletters and alerts.

Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.

Choice/Opt-out
We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.

Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.

What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?
As you visit our Web site, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.

Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Sharing Information with Third Parties
We do NOT share any of our customer’s information with third parties.

How Do We Protect Your Information?

Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact support@lenexpo-electronics.com if you have any questions or concerns.

How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contacting us, see the above contact information.

What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.

Notification of Changes
The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website. If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Lenexpo Electronics website is %100 secure. We use full secure formats and certificates and have requested companies such as: Control Scan, Hacker Defense, BBB, Verisign to make sure of it . Your information will be fully secure when shopping on our website.

• Major Credit Cards: Visa, MasterCard, Discover and American Express
• Paypal: You can select an option of Paying with Paypal in our shopping cart
• Money orders and personal checks or company checks ( may take up to 10 days to clear )
• Wire Transfer ( Bank Transfer ) Only for the amount over $500. Contact us for the bank details
• Purchase order. Fax purchase order to 408-954-8792 ( 7:00am to 6:00pm PST )
• Credit Terms. Terms can be established, specific forms are required to be filled out and signed, please contact us for more details.

Lenexpo dba Atlona
1293 Mountain View Alviso Rd. Suite A
Sunnyvale, CA 94089

FOR SUPPORT:support@lenexpo-electronics.com
FOR SALES:sales@lenexpo-electronics.com
Toll Free Number: 877-536-3976 (7.00am – 5.00pm Pacific time)

California Residents must pay 9.25% sales tax.

Free shipping on all order over $300

1. *Your order must total $300.00 exclusive of any tax or upgraded delivery charges.
2. **Free shipping offer is only eligible to addresses in the 50 states only. Free shipping offer doesn’t apply on orders going outside of United States.
3. UPS Ground, USPS First Class or Priority are being used to ship your orders which qualified for Free Shipping.
4. In-stock items will arrive at your shipping address in 1-7 business days. Most orders placed by 3:00 PM Pacific Standard Time on weekdays will ship the same day. Excludes large items requiring special shipping.
5. If you choose an enhanced shipping option such as next-day air delivery you will be charged for the cost of the upgraded service.
6. This is a limited time offer. Lenexpo reserves the right to end or change this offer at any time without prior notice.

Canada/Mexico and International: USPS Airmail for orders below $148, for orders above $148 we use Global Express via USPS, EMS or UPS Express.

International Customer might be liable to pay VAT and Customs to receive the shipment. All the custom information can be updated with your local Import Agency.

Lenexpo Inc. dba Atlona is not responsible for any compatibility issues which may have been occurred with combination of other brands.